Customer Services

Address:
Greens Hydroponics LTD,
Totterdown Bridge Trading
Estate, Albert Road,
Bristol, BS2 0XH
Opening Hours:
Monday - Friday 8.30am - 5.30pm
Saturday 8.30am - 4:00pm
Sunday 9:00am - 3:00pm

Directions to our Bristol Shop:

Our Bristol store is located on Totterdown Bridge Trading Estate on Albert Road.
Heading into Bristol on the Bath Road (A4):
At the junction of the A4 and A4320 take the right hand lane, past Burger King (on your left). continue on to roundabout. 1st exit off roundabout towards M32. Cross river and take take 1st exit at next roundaboutonto Albert Road. Continue on to next roundabout and take 1st exit. Totterdown Bridge trading estate is located approx 500m on your left.
Heading away from Bristol on the Bath Road (A4):
Pass 3 lamps junction and turn left at the traffic lights by the Thunderbolt pub (on your right). Cross the bridge and turn right, then take the first turn on the right almost immediately after. Green's is located adjacent to the bridge.
We have plenty of parking available.

Delivery Rates

UK MainlandMainland UK
£5.95 (Flat Rate)
Scottish H & I Scottish H & I
£19.00 (per 30 kg/per box)
Northern IrelandNorthern Ireland
£19.00 (per 30 kg/per box)
JerseyJersey & Guernsey
£19.00 (per 30 kg/per box)
Isle of ManIsle of Man, I-O-W, 
£19.00 (per 30 kg/per box)
IrelandIreland 
£19.00 (per 30 kg/per box)

 

Delivery UK

Delivery Information

Most orders are shipped within 2-3 working days, however at busy times in the indoor growing calendar (January to March and September to November) it can take slightly longer. All orders are shipped on a next day courier service - you will be informed via email or SMS the evening your order leaves us so you know to expect it the next day. On the morning of delivery you will get another SMS or email informing you of the expected delivery time. Please allow up to 7 working days for delivery - you can check the status of your order at anytime by logging in to your account.

****If you have an urgent requirement for an order, please contact us before placing your order and we will try our best to accommodate your wishes****.

Standard delivery to the UK Mainland (excluding Scottish Highlands & Islands) is charged at a flat rate of just £4.95 per order regardless of the size of the order.

All other destinations are charged at the prices shown above for each 30 kilo box; please check the Total Weight line in your shopping basket as you add items to calculate your shipping charge. If more than one box is needed to ship your order (i.e. if the total weight of your order exceeds 30 kg), the system will automatically add the extra delivery charges as required.  

Delivery to a Postal Address

Deliveries are normally sent using the Interlink Express or Parcelforce courier services, and a signature will be required on delivery. If you are not at home when the courier calls, a card will be left with details about how to reschedule your delivery.

Delivery to an Interlink Depot

Customers paying cash directly into our bank account are able to collect their orders from Interlink Express depots, goods are held for up to 5 working days from the date of dispatch then are returned to us. If this happens, we reserve the right to charge again to ship the goods back out to you.  ID will be required before the depot will release your order.

payment_options.jpg

Online Payment

This option allows you to shop online 24 hours a day, selecting products online and making payment using a debit or credit card. The process is simple, straightforward and secure.

PLEASE NOTE: We no longer accept payment by American Express, sorry for any inconvenience that this may cause.

The simple steps involved in this process are:

  1. Select products online
  2. Add products to the shopping basket
  3. Click on Checkout, log in using your username and password, or as a new customer, set up a new username and password
  4. Choose to have your products delivered to a residential or business address
  5. Enter your credit or debit card details
  6. Confirm all details, your order will then be dispatched.

 

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Paypal Payment

This option also allows you to shop online 24 hours a day. The process is simple, straightforward and secure.

Once your order is confirmed you will receive an order number that you should use in your communications with Green’s.

The simple steps involved in this process are:

  1. Select products online.
  2. Add products to the shopping basket.
  3. Click on Checkout With Paypal.
  4. Log in to your Paypal account using your username and password, or as a new customer, set up a new username and password.
  5. Confirm that Paypal is charging the correct Credit/Debit Card.
  6. You will then return to Green’s website where you can change your shipping details if required.
  7. Hit confirm to complete the order.

 

Cash Payment

Cash Payment

This option allows you to select the products that you want to purchase online, by selecting the products you will create an order number. This number is then used as reference and should be stated when contacting Greens Horticulture and if collecting your products from an Interlink Depot.

The simple steps involved in this process are:

  1. Select products online
  2. Add products to the shopping basket
  3. Click on 'view basket', then checkout and select 'pay by cash'
  4. Pay exact amount into Greens Horticulture bank account
  5. Contact Greens Horticulture by telephone to state order number and the location for delivery - a residential or business address or a conveniently located Interlink Depot.

 

 

Cheque or Postal Order Payment

Cheque or Postal Order Payment

This option allows you to select the products that you want to purchase online, by selecting the products you will create an order number. This number is then used as reference and should be stated when contacting Greens Horticulture.

The simple steps involved in this process are:

  1. Select products online
  2. Add products to the shopping basket
  3. Click on checkout and select pay by cheque or postal order option
  4. Write your order number, full address for delivery and telephone number on the back of a cheque or postal order
  5. Send cheque or postal order to Greens Horticulture
  6. Your products will be dispatched as soon as the funds are cleared.

 

Our VAT number is:- 826 6584 95

Return Damaged

Damaged or Defective Items

If your package arrives and the product is damaged or does not function as it should, please immediately contact Greens Hydroponics on 0117 971 3000 (option 2) or email us - a suitable replacement will immediately be arranged free of charge.

 

14 Days Guarantee

14-day, no-quibble, money-back guarantee

If you are not entirely satisfied with any product purchased from Greens Hydroponics, we will offer you a replacement or refund. Refunds will be made within the 14 days following the return of the product(s) to the store. For products returned under this 14 day money back guarantee, you will be liable for any postage charges incurred. This returns policy does not affect your statutory rights.

 

How To Return

How to Return Items

Please include a note that tells us why you are returning the item(s).
Include all parts, accessories, packaging, instruction leaflets etc. that were sent with the product.
Ensure that products are in the same condition as when they were delivered to you i.e. unused and not tampered with.
All promotional offers, e.g. buy one get one free, must be returned in their entirety.
Please send your items to the following address:-


Returns Department
Greens Hydroponics
Totterdown Bridge Trading Estate
Albert Road
Bristol
BS2 0XH

Contract Creation

The technical steps required to form a contract between the Supplier and the Customer are as follows:-You place the order for your products on the Site by pressing the ‘Make Payment' button at the end of the check-out process. You will be guided through the process of placing an order by a series of simple instructions on the Site.

We will send to you an order acknowledgement e-mail detailing the products you have ordered and where you wish the products in the order to be sent to. This is NOT an order acceptance from us; it is merely acknowledging that we have received your order and are considering whether to accept it.

Order acceptance and the entering into of a contract between you and us will take place as soon as we have sent an e-mail to you stating that we have accepted your order and dispatched the products to you. That acceptance will be deemed complete and will be deemed for all purposes to have been effectively communicated to you at the time we send the e-mail to you (whether or not you receive that e-mail). This email amounts to an acceptance by us of your offer to buy products from us.

If we notify you that we do not accept your order, or do not reply to your order (which we will always endeavour to do, but cannot guarantee that this will always occur); then there will be no contract between us and you to sell you the products that you ordered.

Non-acceptance of an order may, amongst other matters, be a result of one of the following:

- the product you ordered being discontinued or unavailable from stock;
- our inability to obtain authorisation for your payment;
- the identification of a pricing or product description error;


If you have any queries, you can contact us by emailing: or telephone: 0117 971 3000.

 

Complaints and Feedback

 

We are committed to providing the highest standard of service to our customers, however, if you have a complaint or a suggestion about how we can improve this service, please do not hesitate to tell us.

1 Definitions

1.1 ‘Conditions' means the terms and conditions set out in this document.
1.2 ‘Customer' means the person who buys or agrees to buy the goods from the Supplier (by giving their name and other details via the Site).
1.3 ‘Goods' means the articles which the Customer agrees to buy from the Supplier.
1.4 ‘Price' means the price for the Goods.
1.5 ‘Site' means the website located at www.hortistore.com or www.greenshorticulture.co.uk or any URL which may replace it and/or also any URL which maps (i.e. sends a user) to the same website.
1.6 ‘Supplier' means Greens Hydroponics LTD (Company No. 06521725), whose address is at Totterdown Bridge Trading Estate, Albert Road, Bristol, BS2 0XH.


2 Conditions applicable

2.1 These Conditions shall apply to all contracts for the sale of Goods by the Supplier to the Customer, to the exclusion of all other terms and conditions.
2.2 All orders made by a Customer using the Site, shall be deemed to be an offer by the Customer for the Supplier to supply the Goods, pursuant to these Conditions. For the avoidance of doubt, an acknowledgement of any such order or an acknowledgement of payment shall not constitute a contractual acceptance of such an offer. All offers are subject to formal acceptance by the Supplier at its absolute discretion.
2.3 Acceptance of delivery of the Goods shall be deemed conclusive evidence of the Customer's acceptance of these Conditions.
2.4 Any variation to these Conditions (including any special terms and conditions agreed between the parties) shall be inapplicable unless agreed in writing by the Supplier. These Conditions shall constitute the entire agreement between the parties hereto and shall supersede the provisions of any previous contract, whether in writing or orally and supersedes all previous agreements and understandings between the parties.
2.5 These Conditions do not affect your statutory legal rights.
2.6 The Supplier reserves the right to change these Conditions from time to time and the Customer is encouraged to review them as often as possible. Any changes are effective immediately upon posting to the Site.
2.7 Please note that the Supplier does not accept orders over the phone; all
orders need to be placed using the Site.
2.8 When the Customer places their order they agree that e-mail can be used as a means of communication.


3 Price and payment

3.1 The Price for the Goods shall be the price quoted for the time being on the Site (whether in pounds or euros). The Supplier reserves the right to make changes to Goods and their prices without prior notice.
3.2 The Price is inclusive of VAT (at the current chargeable rate), but exclusive of any other duties and the Supplier may charge the Customer in relation to the same, if required to do so by law or if the Supplier would otherwise have to pay the same should the Customer fail to do so, in addition to the Price (such additional monies shall be payable within 14 days of a request by the Supplier and paid using the method requested by the Supplier).
3.3 Available payment methods may depend on where the Goods are to be delivered and are detailed on the Site.
3.4 Unless and until the Supplier has received confirmation that the Price has been credited to its account on behalf of the Customer, the Supplier shall not be required to deliver the Goods.
3.5 The Customer agrees that all details provided by them to the Supplier for the purpose of ordering or purchasing Goods are correct, that the credit or debit card the Customer is attempting to use is their own and that there are sufficient funds to cover the cost of the Goods ordered.


4 Matters beyond the control of the Supplier and liability

4.1 If the Supplier is affected by any circumstances beyond its reasonable control (including, without limitation, national emergency, war, prohibitive governmental regulation, strike, lock out or other industrial action), it shall notify the Customer of the nature and extent of the circumstances on the Site (but only if the Site is still operational at that time).
4.2 The Supplier shall be deemed not to be in breach of any contract between the parties which is subject to these Conditions, or otherwise be liable to the Customer, for any delay in performance or the non performance of any of its obligations under a contract between the parties which is subject to these Conditions, to the extent that the delay or non performance is due to any of the circumstances described in clause 4.1 above, and the time for performance of that obligation shall be extended accordingly.


5 Delivery of the Goods

5.1 Where Goods are in stock, orders received by 4pm will be shipped either the same day or the following day (if an order is received on a Monday - Friday, excluding Bank Holidays), provided that the Supplier has accepted an order to purchase Goods from a Customer (and subject to payment). It may however take longer if the Supplier is awaiting stock from one of its suppliers. Time shall not be of the essence when delivering the Goods and such delivery may take longer than 30 days in rare cases. The Supplier will endeavour to deliver the Goods as soon as is reasonably practicable for it to do so.
5.2 Delivery of the Goods shall be made to the Customer's address given to us via the Site and may be sent via post or courier. If the Customer would like the Supplier to deliver to an alternative address, the Customer should inform the Supplier of the same (but this is not permitted the first time a debit/credit card is used). Delivery charges to UK addresses will be stated in the Shopping Basket section of the Site.
5.3 The Customer shall make all arrangements to take delivery of the Goods whenever they are tendered for delivery by or on behalf of the Supplier. Delivery of the Goods shall be deemed to be made (and received by the Customer) on arrival of the Goods at the Customer's stated delivery address, whether or not the Customer is there to physically collect the same at that time and risk in the Goods shall thereupon pass to the Customer. Deliveries are normally sent using the Interlink Express courier service, so a signature will be required on delivery. If the Customer is not at home when the courier calls, a card will be left with details about how to reschedule the delivery.


6 Acceptance of the Goods and Returns

6.1 The Customer has a right to cancel a contract between the parties, which is subject to these Conditions, pursuant to the Consumer Protection (Distance Selling) Regulations 2000 (subject to the terms of Clause 6.2). Please note that the right to return Goods does NOT apply to any Goods made to the Customer's specification. The Supplier will notify the Customer as to whether or not Goods will be made to the Customer's specification on the Site, or otherwise. If the Customer is in doubt about this, they should contact the Supplier to discuss.
6.2 The right to cancel must be exercised no longer than seven working days after the day on which the Goods have been delivered (see Clause 5.3).
6.3 The Customer must return the Goods to the Supplier, in their original condition (with all labels and packaging intact), at the Customer's expense, following such cancellation, or alternatively, request the Supplier to collect them by or on behalf of the Supplier with the Customer paying the Supplier's costs and expenses. The Supplier recommends the Customer to obtain proof of postage, as the Supplier shall not be held responsible for Goods lost in transit.
6.4 Any money paid will be refunded within 30 days of cancellation, provided that the Supplier has received the Goods in the same condition they were in at the time of delivery to the Customer. If the Customer is returning Goods paid for with a credit or debit card, the Supplier will make credit adjustments directly to your account number.

Returns after 7 days

6.5 If the Customer wishes to obtain replacement Goods, or have Goods repaired, because they are faulty, other than pursuant to the Customer's rights above, the following terms of Clause 6 shall apply.
6.6 The Customer must contact the Supplier via email or telephone and describe in as much detail as possible the fault and any attempts the Customer has taken to rectify the fault.
6.7 The Supplier may then at its discretion:
(1) if the Supplier considers the fault to be unrepairable, immediately provide the Customer with the option of a refund (with an appropriate deduction for use at the Supplier's reasonable discretion), or a replacement; OR
(2) send the Customer a testing checklist (or refer to one on the Supplier's website at its discretion) or inform the Customer verbally what testing needs to be carried out, which the Customer must follow and then provide the Supplier with any information requested by the Supplier on the checklist, or otherwise.
6.8 In the case of Clause 6.7(2), the Supplier will then determine which parts of the Goods the Customer must return (or the Supplier may at its discretion arrange for their collection) to be repaired or replaced.
6.9 If the Supplier agrees to provide replacement Goods, the Customer must return all parts, accessories, packaging, instruction leaflets etc. that were sent with the original Goods (in an unaltered state).

6.10 If the Customer fails to comply with Clause 6.7(2), or should the Customer fail to comply with Clause 6.6, 6.8 or 6.9 and merely returns the Goods, or a part of the Goods (or does not return all parts of the Goods which the Supplier requests to be returned), which prove to be not faulty when the Supplier tests it - the Customer will be liable to pay the Supplier all its costs and expenses as a result. Such costs and expenses may include matters relating to, but shall not be limited to: collecting Goods from the Customer by courier or otherwise and/or sending replacement parts of, or whole Goods, to the Customer by whatever means.
6.11 All Goods should be returned to

Returns Department
Greens Hydroponics
Totterdown Bridge Trading Estate
Albert Road
Bristol
BS2 0XH.


7 Proper law of contract

Any contract between the parties which is subject to these Conditions is subject to the law of England and Wales and the English courts shall have exclusive jurisdiction to consider disputes regarding the same.


8 General

8.1 The Supplier may assign any contract which is subject to these Conditions and its rights pursuant to any such contract at any time. Subject to the rights of an assignee, a person who is not a party to any contract which is subject to these Conditions shall have no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of any contract which is subject to these Conditions.
8.2 The Supplier will not be liable, in contract, tort (including, without limitation, negligence), for pre-contract or other representations (other than fraudulent misrepresentations) or otherwise out of or in connection with these Conditions for: any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under these Conditions.
8.3 If any part of these Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from these Conditions and shall not affect the validity and enforceability of any of the remaining provisions of these Conditions.
8.4 The Customer, in agreeing to accept these Conditions, accepts that they have not relied on any representation, save insofar as the same has expressly been made a term of these Conditions and the Customer agrees that they shall have no remedy in respect of any representation.


TERMS OF USE

 

Conditions Applicable to All Users of This Website

 

Please carefully read the following Conditions in relation to use of this site - www.greenshorticulture.co.uk ("Site"). By using the Site, you agree to be legally bound by the Conditions and your continued use of this Site indicates your acceptance of the latest version of these Conditions (which may be amended from time to time).

The Supplier retains the right to change the Conditions at any time. Your continued use of the Site after the posting of the amended Conditions constitutes your acknowledgement of the amended conditions and their modification and constitutes your agreement to be bound by the amended conditions.

• The Supplier makes no warranties, representations or undertakings about:-

A: any of the content of this Site (including, without limitation, any as to the quality, accuracy, completeness or fitness for any particular purpose of such content); or

B: any content of any other website referred to or accessed by hypertext link through this Site ("3rd party site").

• The Supplier does not endorse or approve the content of any 3rd party site, nor will the Supplier have any liability in connection with any of them (including, but not limited to, liability arising out of any allegation that the content of any 3rd party site infringes any law or the rights of any person or entity).

 

Copyright Information

 

• The contents and design of these pages are subject to copyright owned by the Supplier. Reproduction of part or all of the contents in any form is prohibited. None of the contents of this Site may be copied or otherwise incorporated into or stored in any other website, electronic retrieval system, publication or other work in any form (whether hard copy, electronic or otherwise). For the avoidance of doubt; deep-linking to, or framing of this Site or any part of it is not permitted without express permission.

• You may not create a link to this Site from another website or document without the Supplier's prior written consent.

• You may not adapt, alter, modify, rent, lease, sell, distribute or create derivative works of any content on the Site at any time.

• We may terminate your use of the Site with immediate effect if you breach any of these requirements. We also reserve the right to suspend use of the Site at any time for operational, regulatory, legal or other reasons.

• The Supplier accepts no responsibility to any third party for any material published on the Site.

This site is subject to UK law.

 

Privacy Policy

We (meaning Greens Hydroponics LTD (Company No. 06521725) whose address is at Totterdown Bridge Trading Estate, Albert Road, Bristol, BS2 0XH; and any other companies or businesses which that company may be a shareholder in or in any holding company of that company) are committed to ensuring that your privacy is protected. This privacy policy explains how we use the information we collect about you, how you can instruct us if you prefer to limit the use of that information and procedures that we have in place to safeguard your privacy.

This Privacy Policy is subject to our Terms of Use and may be updated from time-to-time, without notice to you. The most recent terms of the Privacy Policy will apply to you, from the date of the amendment, in relation to you viewing and your use of the Site and continued use of the Site will signify that you agree to any such changes.

By using the Site and not advising us to the contrary, you agree to us using the data in the way set out in this Privacy Policy.

We will treat all your Personal Information (i.e. any personal information which you may provide to us via the Site - meaning the website located at www.hydroculture.co.uk or any URL which may replace it and/or also any URL which maps (i.e. sends a user) to the same website) as confidential (although we reserve the right to disclose this information in the circumstances set out below).

 

What Information We Collect

When you shop on this Site, we will ask you to input and will collect Personal Information from you; such as, your name, e-mail address, billing address, delivery address, telephone number, product selections, credit card or other payment information. We may also collect information about where you are on the internet, your browser type, the country where your computer is located, the pages of our website that were viewed during your visit, the advertisements you clicked on, and any search terms that you entered on our website ("User Details"). We may collect this information even if you do not register with us.

Data recorded by the Site allows us to recognise you and your preferred settings; this saves you from re-entering information on return visits to the Site. Such data is recorded locally on you computer through the use of cookies (i.e. small text files which the Site places on your computer's hard drive to store information about your shopping session and to identify your computer). Most browsers can be programmed to reject, or warn you before downloading cookies, information regarding this may be found in your browser's ‘help' facility.

We do not store credit card details nor do we share customer details with any 3rd parties.

 


How We Use Information About Our Customers

We may use your information for the following purposes:

Processing your orders
For statistical purposes, to improve the Site and its services to you
To serve Site content and advertisements to you
To administer the Site
In relation to your preferences and email updates
To notify you of products or special offers that may be of interest to you.


You agree that you do not object to us contacting you for any of the above purposes whether by telephone, e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003.

In order to effectively process credit or debit card transactions it may be necessary for the bank or card processing agency to verify your personal details for authorisation outside the European Economic Area (EEA). Such information will not be transferred out of the EEA for any other purpose.

In the event that you do not wish to be contacted about products, promotions or special offers which we feel may be of interest to you, simply unsubscribe from our contact list at any time by clicking on the link provided in the promotional email or by unsubscribing via the Site.

We will never release your Personal Information to third parties. 

 

 

How to Find Out What Information We Hold About You

You have the right to request a copy of any information that we currently hold about you. In order to receive such information please send your contact details including address and payment of £1.95 to cover administration expenses to the following address:

Privacy
Greens Hydroponics LTD
Toterdown Bridge Trading Estate
Albert Road
Bristol
BS2 0XH

This privacy policy only covers the Site. Any other websites which may be linked to by the Site might be subject to their own policy, which may differ from ours.

Questions regarding this Policy should be directed to the address at the head of this Policy.

 

© 2003 - 2019, Greens Hydroponics, All Rights Reserved.