+44 (0)117 9713 000

Please note we do not accept orders over the phone - all orders need to be placed online.
For all other telephone enquiries you will be asked
to select from the following options:

 

info@hydroculture.co.uk

       Opt. 1 : Store opening hours
       Opt. 2 : Marketing enquiries
       Opt. 3 : Accounts
       Opt. 4 : General enquiries

 
 
Address:
Green's Horticulture LTD,
Totterdown Bridge Trading
Estate, Albert Road,
Bristol, BS2 0XH
Opening Hours:
Monday - Friday 8am - 5pm
Saturday 8am - 4pm
Sunday 9am - 3pm

Directions to our Bristol Shop:

Our Bristol store is located on Totterdown Bridge Trading Estate on Albert Road.
Heading into Bristol on the Bath Road (A4):
At the junction of the A4 and A4320 take the right hand lane, past Burger King (on your left). continue on to roundabout. 1st exit off roundabout towards M32. Cross river and take take 1st exit at next roundaboutonto Albert Road. Continue on to next roundabout and take 1st exit. Totterdown Bridge trading estate is located approx 500m on your left.
Heading away from Bristol on the Bath Road (A4):
Pass 3 lamps junction and turn left at the traffic lights by the Thunderbolt pub (on your right). Cross the bridge and turn right, then take the first turn on the right almost immediately after. Green's is located adjacent to the bridge.
We have plenty of parking available.
 
 
 
 

Delivery Rates

 
UK MainlandMainland UK
£5.95 (FREE over £100)
Scottish H & I Scottish H & I
£19.00 (per 30 kg/per box)
Northern IrelandNorthern Ireland
£19.00 (per 30 kg/per box)
JerseyJersey & Guernsey
£19.00 (per 30 kg/per box)
Isle of ManIsle of Man, I-O-W, 
£19.00 (per 30 kg/per box)
IrelandIreland 
£19.00 (per 30 kg/per box)
GermanyGermany
£20.00 (per 30 kg/per box)
FranceFrance 
£20.00 (per 30 kg/per box)
HollandHolland 
£20.00 (per 30 kg/per box)
BelgiumBelgium 
£20.00 (per 30 kg/per box)
AustriaAustria 
£20.00 (per 30 kg/per box)
LuxembourgLuxembourg 
£20.00 (per 30 kg/per box)
DenmarkDenmark 
£30.00 (per 30 kg/per box)
ItalyItaly 
£30.00 (per 30 kg/per box)
SpainSpain 
£30.00 (per 30 kg/per box)
PortugalPortugal 
£40.00 (per 30 kg/per box)
FinlandFinland 
£40.00 (per 30 kg/per box)
SwedenSweden 
£40.00 (per 30 kg/per box)

 

Delivery UK

United Kingdom Orders

Standard delivery to the UK Mainland (excluding Scottish Highlands & Islands) is charged at a flat rate of just £5.95 per order regardless of the size of the order - ALL ORDERS OVER £100 ARE FREE DELIVERY.

All other non-standard UK destinations are charged at the prices shown above for each 30 kilo box; please check the Total Weight line in your shopping basket as you add items to calculate your shipping charge. If more than one box is needed to ship your order (i.e. if the total weight of your order exceeds 30 kg), the system will automatically add the extra delivery charges as required.   All UK orders received by 4pm on a weekday will be shipped either the same day or the following day. If this is not possible, or an item is out of stock, you will be notified as soon as possible by e-mail or telephone.

Generally you will receive your delivery within 3 days however please allow a maximum of 14 days. If you have an urgent requirement for a product, please contact us before placing your order and we will try our best to accommodate your wishes.

Delivery to a Postal Address

Deliveries are normally sent using the Interlink Express or Parcelforce courier services, and a signature will be required on delivery. If you are not at home when the courier calls, a card will be left with details about how to reschedule your delivery.

Delivery to an Interlink Depot

Customers paying cash directly into our bank account are able to collect their orders from Interlink Express depots, goods are held for up to 5 working days from the date of dispatch then are returned to us. If this happens, we reserve the right to charge again to ship the goods back out to you.  ID will be required before the depot will release your order.

 

Delivery EU

European Orders

Delivery charges vary depending on where you live, and how heavy your order is. All European orders are charged at the prices shown above for each 30 kilo box; please check the Total Weight line in your shopping basket as you add items to calculate your shipping charge. If more than one box is needed to ship your order (i.e. if the total weight of your order exceeds 30 kg), the system will automatically add the extra delivery charges as required. Certain orders require additional boxes even if they do not exceed 30kg, if your order requires multiple boxes then you will be contacted to confirm the additional charges before your order is despatched.

Orders that pass security checks immediately and are received before 2pm will be shipped either the same day or the following day. If this is not possible, or an item is out of stock, you will be notified as soon as possible by e-mail or telephone.

Generally you will receive your delivery within 3-5 days however please allow a maximum of 14 days. If you have an urgent requirement for a product, please contact us before placing your order and we will try our best to accommodate your wishes.

Please note all orders need to be placed on-line – we do not take orders over telephone.

Delivery to a Postal Address

Deliveries are normally sent using the DPD network courier service, and a signature will be required on delivery. If you are not at home when the courier calls, a card will be left with details about how to reschedule your delivery.

There are currently no other delivery methods available for European orders.

payment_options.jpg

Online Payment

This option allows you to shop online 24 hours a day, selecting products online and making payment using a debit or credit card. The process is simple, straightforward and secure.

PLEASE NOTE: We no longer accept payment by American Express, sorry for any inconvenience that this may cause.

The simple steps involved in this process are:

  1. Select products online
  2. Add products to the shopping basket
  3. Click on Checkout, log in using your username and password, or as a new customer, set up a new username and password
  4. Choose to have your products delivered to a residential or business address
  5. Enter your credit or debit card details
  6. Confirm all details, your order will then be dispatched.

 

payment_paypal.jpg

Paypal Payment

This option also allows you to shop online 24 hours a day. The process is simple, straightforward and secure.

Once your order is confirmed you will receive an order number that you should use in your communications with Green’s.

The simple steps involved in this process are:

  1. Select products online.
  2. Add products to the shopping basket.
  3. Click on Checkout With Paypal.
  4. Log in to your Paypal account using your username and password, or as a new customer, set up a new username and password.
  5. Confirm that Paypal is charging the correct Credit/Debit Card.
  6. You will then return to Green’s website where you can change your shipping details if required.
  7. Hit confirm to complete the order.

 

Cash Payment

Cash Payment

This option allows you to select the products that you want to purchase online, by selecting the products you will create an order number. This number is then used as reference and should be stated when contacting Greens Horticulture and if collecting your products from an Interlink Depot.

The simple steps involved in this process are:

  1. Select products online
  2. Add products to the shopping basket
  3. Click on 'view basket', then checkout and select 'pay by cash'
  4. Pay exact amount into Greens Horticulture bank account
  5. Contact Greens Horticulture by telephone to state order number and the location for delivery - a residential or business address or a conveniently located Interlink Depot.

 

 

Cheque or Postal Order Payment

Cheque or Postal Order Payment

This option allows you to select the products that you want to purchase online, by selecting the products you will create an order number. This number is then used as reference and should be stated when contacting Greens Horticulture.

The simple steps involved in this process are:

  1. Select products online
  2. Add products to the shopping basket
  3. Click on checkout and select pay by cheque or postal order option
  4. Write your order number, full address for delivery and telephone number on the back of a cheque or postal order
  5. Send cheque or postal order to Greens Horticulture
  6. Your products will be dispatched as soon as the funds are cleared.

 

Our VAT number is:- 826 6584 95

Return Damaged

Damaged or Defective Items

If your package arrives and the product is damaged or does not function as it should, please immediately contact Green's Horticulture on 0117 971 3000 (option 2) or email us - a suitable replacement will immediately be arranged free of charge.

 

14 Days Guarantee

14-day, no-quibble, money-back guarantee

If you are not entirely satisfied with any product purchased from Green's Horticulture, we will offer you a replacement or refund. Refunds will be made within the 14 days following the return of the product(s) to the store. For products returned under this 14 day money back guarantee, you will be liable for any postage charges incurred. This returns policy does not affect your statutory rights.

 

How To Return

How to Return Items

Please include a note that tells us why you are returning the item(s).
Include all parts, accessories, packaging, instruction leaflets etc. that were sent with the product.
Ensure that products are in the same condition as when they were delivered to you i.e. unused and not tampered with.
All promotional offers, e.g. buy one get one free, must be returned in their entirety.
Please send your items to the following address:-


Returns Department
Green's Horticulture
Totterdown Bridge Trading Estate
Albert Road
Bristol
BS2 0XH

Privacy Policy

 

We (meaning GREEN'S HORTICULTURE LTD (Company No. 06521725) whose address is at Totterdown Bridge Trading Estate, Albert Road, Bristol, BS2 0XH; and any other companies or businesses which that company may be a shareholder in or in any holding company of that company) are committed to ensuring that your privacy is protected. This privacy policy explains how we use the information we collect about you, how you can instruct us if you prefer to limit the use of that information and procedures that we have in place to safeguard your privacy.

This Privacy Policy is subject to our Terms of Use and may be updated from time-to-time, without notice to you. The most recent terms of the Privacy Policy will apply to you, from the date of the amendment, in relation to you viewing and your use of the Site and continued use of the Site will signify that you agree to any such changes.

By using the Site and not advising us to the contrary, you agree to us using the data in the way set out in this Privacy Policy.

We will treat all your Personal Information (i.e. any personal information which you may provide to us via the Site - meaning the website located at www.hydroculture.co.uk or any URL which may replace it and/or also any URL which maps (i.e. sends a user) to the same website) as confidential (although we reserve the right to disclose this information in the circumstances set out below).

 

What Information We Collect

 

When you shop on this Site, we will ask you to input and will collect Personal Information from you; such as, your name, e-mail address, billing address, delivery address, telephone number, product selections, credit card or other payment information. We may also collect information about where you are on the internet, your browser type, the country where your computer is located, the pages of our website that were viewed during your visit, the advertisements you clicked on, and any search terms that you entered on our website ("User Details"). We may collect this information even if you do not register with us.

Data recorded by the Site allows us to recognise you and your preferred settings; this saves you from re-entering information on return visits to the Site. Such data is recorded locally on you computer through the use of cookies (i.e. small text files which the Site places on your computer's hard drive to store information about your shopping session and to identify your computer). Most browsers can be programmed to reject, or warn you before downloading cookies, information regarding this may be found in your browser's ‘help' facility.

 

How We Use Information About Our Customers

 

We may use your information for the following purposes:

Processing your orders
For statistical purposes, to improve the Site and its services to you
To serve Site content and advertisements to you
To administer the Site
In relation to your preferences and email updates
To notify you of products or special offers that may be of interest to you.


You agree that you do not object to us contacting you for any of the above purposes whether by telephone, e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003.

In order to effectively process credit or debit card transactions it may be necessary for the bank or card processing agency to verify your personal details for authorisation outside the European Economic Area (EEA). Such information will not be transferred out of the EEA for any other purpose.

In the event that you do not wish to be contacted about products, promotions or special offers which we feel may be of interest to you, simply unsubscribe from our contact list at any time by clicking on the link provided in the promotional email or by unsubscribing via the Site.

We will never release your Personal Information to third parties.

 

 

How to Find Out What Information We Hold About You

 

You have the right to request a copy of any information that we currently hold about you. In order to receive such information please send your contact details including address and payment of £1.95 to cover administration expenses to the following address:

Privacy
Green's Horticulture LTD
Toterdown Bridge Trading Estate
Albert Road
Bristol
BS2 0XH

This privacy policy only covers the Site. Any other websites which may be linked to by the Site might be subject to their own policy, which may differ from ours.

Questions regarding this Policy should be directed to the address at the head of this Policy.

 


© 2003 - 2014, Green's Horticulture, All Rights Reserved. | Affiliate Program